1. Who We Are
Citame is an Irish appointment booking platform used by salons, clinics, barbers, physios, and other local businesses. Each business you book with is the data controller of your personal data. Citame acts as their data processor.
Privacy Policy
2. What Data We Collect
- Your name
- Phone number (for SMS reminders)
- Service booked & appointment time
- Optional: notes you provide
We do NOT collect payment card details — deposits are processed securely by Stripe.
3. Why We Process Your Data (Legal Basis)
| Purpose | Legal Basis |
|---|---|
| Send appointment reminders & confirmations | Performance of contract |
| Allow business to manage their diary | Legitimate interest |
| Send deposit payment link (if enabled) | Performance of contract |
| Improve our service | Legitimate interest (anonymised) |
4. Your Rights (GDPR)
You have the right to:
- Access your data
- Correct inaccurate data
- Delete your data
- Object to processing
- Data portability
Contact the business directly or email privacy@notif5me.ie
5. Data Retention
We keep your data for 7 years after your last appointment (Irish tax law requirement).
6. Third Parties
- Stripe – processes deposits securely (PCI-compliant)
- Twilio/Sendmode – delivers SMS reminders (Irish provider)
- Google Analytics – anonymised usage stats only